Alternatives to Amazon Connect agentic CX designer by Amazon Web Services
Other customer support agents, ordered by how many use cases, then industries, they share with Amazon Connect agentic CX designer.
How we pick: no paid placement; facts come from vendor pages.
Side by side
Every cell comes from the listing; "Not published" means the vendor's pages did not state it when checked.
| Agent | Pricing model | Pricing from | Setup | Access | Human review | Open source | Integrations | Checked on |
|---|---|---|---|---|---|---|---|---|
| Amazon Connect agentic CX designerAmazon Web Services | Not published | Not published | Needs configuration | Web app | Autonomous | No | 1 | 19 October 2026 |
| Ada | Not published | Not published | Needs configuration | Web app, API | Autonomous | No | Not published | 23 September 2026 |
| Agentforce Service AgentSalesforce | Usage-based | $2 per conversationChecked 19 October 2026 | Needs configuration | Web app | Autonomous | No | 3 | 19 October 2026 |
| Crescendo | Not published | Not published | Needs configuration | Web app | Optional review | No | Not published | 23 September 2026 |
| Decagon | Not published | Not published | Needs configuration | Web app | Autonomous | No | Not published | 19 October 2026 |
| FinSalesforce | Usage-based | $0.99 per outcomeChecked 19 October 2026 | Needs configuration | Web app | Autonomous | No | 10 | 19 October 2026 |
| Forethought | Quote on request | Not published | Needs configuration | Web app, API, Slack | Autonomous | No | Not published | 23 September 2026 |
| Kustomer AI Agents | Quote on request | Not published | Needs configuration | Web app | Autonomous | No | 1 | 23 September 2026 |
| Lorikeet | Subscription | $2,100/moChecked 23 September 2026 | Needs configuration | Web app | Autonomous | No | 2 | 23 September 2026 |
| NiCE Cognigy | Not published | Not published | Needs configuration | Web app | Autonomous | No | 6 | 23 September 2026 |
| Parloa | Not published | Not published | Needs configuration | Web app | Autonomous | No | 12 | 23 September 2026 |