Fin by Salesforce vs Decagon
Resolves customer conversations across chat, email and voice from a company's own knowledge and procedures.
Runs customer service agents on chat, voice and email from procedures written in plain language.
Editor's framing updated 19 October 2026.
How we pick: no paid placement; facts come from vendor pages.
How to choose
Fin and Decagon both sit in the customer support category, and both list customer support chat and phone agents among their use cases. The table sets their recorded facts side by side, taken from each vendor's pages on the dates shown. Fin's listing records a usage-based price per outcome and named helpdesk integrations; Decagon's listing records no published price. When choosing, start from how your team wants to define the work: Fin's listing describes configured procedures used alongside help content and policies, and Decagon's describes procedures written in natural language. Then confirm pricing with each vendor, since one of the two does not publish it.
Our takeNo winner is declared here. Pick the one whose way of defining procedures fits how your support team already documents its work, and confirm channels and pricing with the vendor before committing.
Side by side
Every cell comes from the two listings; "Not published" means the vendor's pages did not state it when checked.
| Field | FinSalesforce | Decagon |
|---|---|---|
| Pricing model | Usage-based | Not published |
| Pricing from | $0.99 per outcomeChecked 19 October 2026 | Not published |
| Setup | Needs configuration | Needs configuration |
| Access | Web app | Web app |
| Human review | Autonomous | Autonomous |
| Open source | No | No |
| Integrations | 10 | Not published |
| Checked on | 19 October 2026 | 19 October 2026 |